FAQ

 

  • We offer Strength, Movement, Recovery, and Hybrid memberships — each available on Casual, Flexible, 6‑month, or 12‑month commitments.

  • Every membership includes access to your chosen pillar, plus EC benefits like Movement Clubs, a free cardio class, an annual progress review, and a 15‑minute nutrition consult

  • Upgrades can be made anytime. Downgrades take effect at the end of your commitment period.

  • We offer casual visits for selected services. Please check with our team for availability

  • Yes — pauses are available for medical, travel, or major life events. Documentation may be required

  • Pauses are typically available for 1–4 weeks depending on your membership type and reason.

  • Intro offers cannot be paused.

  • Simply complete our cancellation form and email to our team. A 14‑day notice period applies.  We will review based on your commitment period.

  • Cancel anytime with 14‑day notice.

  • You can cancel at the end of your commitment. Early cancellation fees apply

  • Intro offers are non‑refundable and non‑cancellable.

  • All classes are booked through our app or website.

  • Bookings must be made at least **2 hours before class

  • Cancel through the app or website at least 12–24 hours before class (your studio rules apply).

  • For safety reasons, entry may be refused once the warm‑up has started.

  • A no‑show fee may apply, or the class may be deducted from your membership depending on your plan.

  • Repeated no‑shows may result in temporary booking restrictions and addition no-show fees.

  • Arrive early, respect equipment, wipe down after use, and follow coach instructions

  • Filming is only allowed with staff approval and without other members in frame unless they’ve given consent

  • We’ll retry automatically. If payment remains outstanding, access may be paused until resolved.

  • Yes — through the app or by contacting our team.

  • A towel, water bottle, and grip socks for Pilates.

  • Your information is used for bookings, communication, and membership management. We never sell your data.

  • Occasionally for marketing or community content — we always seek consent and offer opt‑out options

  • Yes — all classes are coaching‑led and technique‑focused.  Regression is applied at the discretion of the coaches.

  • If you’re pregnant, injured, or managing a medical condition, we may request clearance for your safety.

  • Yes — time limits, hydration, and contraindications apply. Our team will guide you

  • Direct debit and major credit cards.

  • Unlimited access to selected classes and facilities for 7 days. One per person. No pauses

  • A guided walkthrough of our Strength, Movement, and Recovery spaces.

  • Yes — onsite and street parking available

  • Yes — PT 1‑1 with highly qualified coaches.

  • Yes — every member receives a free 15‑minute nutrition consult.

  • Yes — please speak with our team so we can guide you to the safest options.

  • Our team is here to help.  Contact us anytime — we’d love to support your movement journey.